Privacy Policy

Last Updated: May 30, 2017

1.- Description

Acceptance of the Mobitracker privacy policy (hereinafter "Privacy Policy"), is a necessary condition for the use of our Mobitracker service (hereinafter "Service").

This Privacy Policy regulates the collection, treatment and use of your personal and non-personal information as a user of the Service, from the effective date that appears in the header.

Mobitracker does not sell your personal information to third parties and will always ask for your consent before using your data for any purpose other than those described in this Privacy Policy.

To process your personal data, Mobitracker complies with current applicable legislation, as well as its implementing regulations.

Therefore, it adopts the necessary technical and organizational measures to prevent the loss, misuse, alteration, unauthorized access and theft of the personal data provided. Always according to the state of technology, the nature of the data and the risks to which they are exposed.

2.- Information collected

To use the Service, the user must create a profile at the time of requesting the Mobitracker of a mobile device.

The information (personal or non-personal) collected by the Service will vary based on that.

The personal and non-personal information collected by the Service will come to us in three ways: 1) that collected automatically 2) that which you voluntarily provide us and 3) that provided by third parties.

2.1.- The one collected automatically

This information will consist of:

  • The one collected through cookies or similar mechanisms stored on your device, always with your consent. Check our Cookies Policy for more information.
  • The IP from which the connection is made, the type of device used and its characteristics, the version of the operating system, the type of browser, the language, the date, the country, the time of the request, the referring URL or the mobile network used (among others).
  • Service use data and possible errors detected during its use.
  • Data about your physical location using different technologies: GPS signals sent by a mobile device or information about the closest Wi-Fi access points or mobile phone antennas. In any case, this data is always collected according to the privacy settings of your device.
  • In addition, Mobitracker uses Google Analytics, an analytical service provided by Google, Inc. domiciled in the United States with headquarters at 1600 Amphitheater Parkway, Mountain View, California 94043. For the provision of these services, they use cookies that collect the information, including the user's IP address, which will be transmitted, processed and stored by Google in the terms set out on the website Including the possible transmission of said information to third parties for reasons of legal requirement or when said third parties process the information on behalf of Google.
  • In any case, you can disable Google Analytics cookies from here.

2.2.- The one you voluntarily provide

This information will consist of:

  • The one required by Mobitracker in the creation of a user profile in the Service, indicating at least the information marked with an asterisk on certain fields: email, telephone, name and surname and payment information.
  • You must also add the mobile phone number that you intend to locate. You agree that you have obtained that number that you intend to locate in a lawful way and with the prior consent of its owner.
  • In relation to the password, the User will be responsible for its protection. In this sense, it will assume any damages that may arise from its improper use or from the transfer of it to third parties.
  • The information, personal or not, that the messages sent through the contact or opinion channels established in the Service may contain, for example your name or email
  • The email you provide to sign up for the newsletter. If you use the email of a third party, you acknowledge that you have their consent to do so.

2.3.- The one provided by third parties

This information will consist of:

  • The one provided by payment systems or credit card processors, such as the time of purchase or its amount.
  • The one provided by courier companies such as the time, place and day of delivery.

2.4.- The third party who consents to the location, will transfer automated information about his device as indicated in section 2.1, his telephone number and his specific and specific geoposition for the moment in which he has consented to make it known.

In no case will the location go beyond the specific moment in which it has been accepted.

The third party who does not consent to the location, will give Mobitracker automated information about his device as indicated in section 2.1, his telephone number and the name with which he would have been associated.

You can exercise at any time the rights of access, rectification, cancellation and opposition of your personal data by email to:

In both cases you must identify yourself with your name and surname, as well as a copy of your DNI or national ID.

Here you can find the different models to exercise such rights.

3.- Rights and purposes

We inform you that the completion of the forms is voluntary. However, if you do not fill in the required fields (marked with an asterisk) the use of the Service will not be possible or will be limited

The personal data that you provide us is incorporated and will be processed in the files, in order to be able to attend to your requests, provide the requested service and keep you informed about issues related to the activity of the company and its services.

You can exercise at any time the rights of access, rectification, cancellation and opposition of your personal data by email to: .

In both cases you must identify yourself with your name and surname, as well as a copy of your DNI or national ID.

Here you can find the different models to exercise such rights.

Mobitracker undertakes to respect the confidentiality of the data collected in the file, to use them in accordance with its purpose, to comply with its custody obligation and to adopt all the measures required to avoid the alteration, loss, treatment or access not authorized data, in accordance with applicable regulations.

5.- Use of data

Mobitracker will use the collected data to:

  • Manage, provide and update the Service.
  • Carry out the requested location, provided that it is consented to by the receiver
  • Address the questions you ask.
  • Process the payments you make.
  • Send you by email, if you have authorized it or as provided in the applicable regulations, our newsletter and / or offers from our business partners.

You can unsubscribe from them from the email received, from your user account or by contacting us at However, you will not be able to unsubscribe from certain correspondence from us, such as messages related to the security of your data or the terms and conditions of the Service.

  • Plan and develop the commercial activities of the Service, such as advertising, directly or through collaborating third parties.
  • Maintain the security of the Service, investigate illegal activities, enforce our terms and conditions, and assist state security forces in the framework of their possible investigations.

Likewise, Mobitracker may use users' personal and non-personal information in the form of aggregated and anonymous data to show them to third parties. You may also share statistics and demographic information about users and their use of the Service with third parties. None of this will allow those third parties to personally identify you.

6.- Delete account

You can delete your account by requesting its deletion at

If you decide to delete your account, all your data will be deleted, including backup copies, within a maximum period of 7 days.

7.- Data shared with third parties

There are third parties that manage part of the Service.

Mobitracker requires them to comply with this Privacy Policy in what is applicable to them, in addition to having their own. However, Mobitracker will not be responsible for compliance with said policy.

Under some circumstances, Mobitracker may share, use or preserve some of the personal information collected with third parties:

To provide the Service:

Service providers who perform functions on our behalf, such as credit card processing, localization process, web hosting, business analytics, customer service or marketing. These service providers may collect and have access to information that is necessary for them to perform their functions, but they are not allowed to share or use the information for any other purpose.

To cooperate with the competent authorities:

If we believe that it is reasonably necessary to satisfy any law, legal process or legitimate interest in any part of the world. In any case, we will only provide the information strictly required.

If we believe that this action is appropriate to enforce the terms and conditions of Mobitracker

If necessary to detect or prevent fraud or issues related to the security of Mobitracker, its providers and users.

8.- Security measures

Mobitracker adopts all the technical and organizational measures necessary to protect the security and integrity of the personal and non-personal information collected. Both against unauthorized access and accidental alteration, loss or destruction.

The sending and remission of data that you make through the Service is protected by electronic security techniques on the network such as the SSL protocol. Likewise, the information supplied and stored in the Mobitracker databases is also protected by security systems that prevent access to them by unauthorized third parties.

Mobitracker makes its best efforts to have the most up-to-date systems for the effectiveness of these security mechanisms. In addition, Mobitracker stores personal and non-personal information for as long as the regulations allow and require. The one that is not needed is periodically destroyed.

Despite the foregoing, Mobitracker cannot guarantee the absolute security of the information collected, so you must collaborate and use common sense about the information shared at all times.

9.- Changes in the Privacy Policy

We may update this Privacy Policy in the future.

We will inform you of its changes by sending a notice to the email address provided and / or by placing a notice in a prominent place on our website.

10.- Contact

If you have questions about this Privacy Policy, contact us at:


Address: Room 195 BINNEY ST APT 4202, CAMBRIDGE, MA, USA